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Accounts & Access

Removing a member

What happens to someone’s inboxes when they leave the workspace.

Remove someone

Go to Account → Licenses, open the menu on the member, and choose Remove Member. Before you confirm, LetterLeaf shows exactly what the removal affects.

Their inboxes

  • Private inboxes they connected are removed from LetterLeaf together with their messages. A personal inbox is tied to that person’s own Google or Microsoft login, so it can’t be handed over.

  • Inboxes set to Organization access stay connected and keep working for the rest of the workspace.

  • Anything that was shared with them stops being shared with them.

Their seat is freed up straight away.

Planning for it

If an inbox must outlive the person who connected it, for example support@, set it to Organization access while they’re still here.

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